HMRC Customs & International Trade helpline and helpdesk support Customs & International Trade

Helpline: 0300 322 9434

The helpline is the main route in for customers with general customs queries. Colleagues on the helpline are able to handle the vast majority of operational queries including general calls about NCTS and GVMS. The helpline opening hours are Mon-Fri 08.00-20.00, weekend 08.00-16.00 and has a Webchat capability access via GOV.uk:

https://www.gov.uk/government/organisations/hm-revenue-customs/contact/customs-international-trade-and-excise-enquiries

Technical support

For support with specific systems we have the following:

Technical e-mail account monitored by an expert team aim to respond to operational technical questions within 48 hours. Please send request for help to This email address is being protected from spambots. You need JavaScript enabled to view it.  If the request is urgent, please can you mark the subject heading when sending your enquiry

National Clearance Hub

Across all customer groups we have the National Clearance Hub which supports border movements and operates 24/7. The email address for NCH is This email address is being protected from spambots. You need JavaScript enabled to view it.

Imports and exports: general enquiries

Contact HMRC for help with questions about importing, exporting and customs reliefs

www.gov.uk

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